Frequently Asked Questions

We are learning together. Please feel free to ask us your question if the answer cannot be found here.

We try to get your items to you in a timely manner, but this is not always possible. There are multiple causes for delay.

  1. Sometimes the auction house does not have them ready for us.
  2. We only visit most auction houses once a week.
  3. We head out to most communities (local delivery) once a week so.

If your items are being shipped via third-party (i.e. UPS), we need to properly pack your items for the third-party shipper and then get an accurate shipping rate.

Usually within 5 days after we pick up your items for local and regional deliveries and about a week or two if we are delivering outside our local footprint.

Why wait in line at an auction house or spend time in traffic. Some auction houses do not even offer delivery. What is your time worth, what is the gas worth?

It makes sense. Instead of 50 different pickups, they deal with one pick up. It is faster and easier. They just wheel our pallet of goods to the loading dock and we do the rest. For shipping, they no longer have to deal with chargebacks, customers looking for items, dealing with shipping companies and the costs of materials and people to pack and ship the items.

From London to Ottawa. This includes Toronto and the GTA, along the 401 and hwy 7. Down the 403 and 401. Not sure if we deliver to your house, just ask. Our deliveries outside the footprint are handled by companies like FedEx, UPS, USPS, and Canada Post.

Click here to see if we deliver to your postal code.

Most things that fit inside of an SUV or similar delivery vehicle. Sofas and other furniture, appliances, and other big items are not standard, but we are open to discussion. 🙂 We are open to explore any request.
People and other living things, illegal things, dangerous things, and anything else that we don’t want to. We may pick up your pizza, but we may not deliver it.
Usually afternoons and evenings until 9:00. Weekends are common. So the short answer is anytime up until bedtime.

We leave it at the door. Other arrangements have been made in the past. We usually notify customers on the day of delivery and upon delivery of the items

We work with auction houses that want the best for the customers. Usually the people at these places are kind.

No, the account is free to create.

Most. Even when the auction offers shipping, we will still pick up there the customers. A few auction houses have chosen to not permit us to pick up at their locations for various reasons. For a list of the auction houses we pick up at, please create your account and have a look at our drop-down list.

With a wonderful and complimentary letter to pkgPlace, CC Power has decided to run their own delivery service (arm’s length). Although other auctions allow us to pick up customer items, CCP has politely stated pkgPlace is not permitted to pick up customer items.

We assume this customer inconvenience is to protect their own delivery service. 

To assist our customers, we have many wonderful auction houses that sell similar items. Find a complete list in the drop-down list found in your portal.