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We want this experience to be wonderful and for you to use the service over and over again. Please familiarize yourself with our terms and conditions for pricing deliveries.
Flat rate prices are for a standard sized package delivered in the local and regional delivery.
Standard – 2 cubic ft and 20 lbs (9 kilos),
Large – 2.5 cubic ft and 30 lbs (11 kilos),
X-Large – 3 cubic ft and 40 lbs (13 kilos)
Of course the second and third boxes are going to be a little less with our Local and Regional delivery.
$8 and $12 respectively for a standard size box.
A premium is added to the delivery of Large and X-large packages.
For Large packages add $6 to the local price
and $7 to the regional price.
For X-large packages add $12 to the local price
and $14 to the regional price.
A return is a delivery. All fees and conditions apply. However, if pkgPlace originally delivered the items AND the return is at our convenience, a discount will be applied.
All pkgPlace standard pkg deliveries being returned are eligible for a discount up to 40% of the original shipping price. Larger items will have a reduced discount.
We cover the London and GTA region weekly; Ottawa and St. Cats bi-weekly; and when the packages are delivered through a 3rd party shipper, two plus weeks.
We continue to improve our timeframes where possible.
These requests require special coordination and pricing so reach out to us first. We are not a moving company and only deliver to the doorstep or to the garage.
We can only pick up at auction houses in our existing ON footprint. We are open to add more if it is on one of our routes. Please click here to share your suggested location.
We collect delivery fees from the winning bidder. The auction house does not collect from the bidder’s credit card nor do they pay us for the delivery.
If you are the type of person that wants to threaten legal action or social media negativity on us, then please do not bother us. You are wasting energy that is better used for your life elsewhere and we would rather use our energy on the customers that appreciate what we are trying to build.
The pkgPlace delivery team is inclusive of people from all walks for life. For their safety, we ask them to leave a situation immediately if they feel uncomfortable or intimiated in any way. There is always tomorrow for a delivery.
We do not insure items for damage as most items are sold ‘where is’ and ‘as is’ and provided to us in packaging that often leave the items vulnerable to damage. Best effort only.
We insure lost deliveries for up to $100 maximum per order. If you require greater insurance, please select the option when booking the order.
Items are held for 14 days and if not paid for, we reserve the right to sell the items to recover the costs for pick up and storage.
The address provided in your pkgPlace profile is the address we deliver to. If you require delivery to a different address, please make the change to customer profile for the delivery.
We do not provide quotes. If you want a rough idea how much it will cost to have your items delivered via our 3rd party partners, please go to UPS and enter the dimensions and weight. The quote provided will be very similar to our delivery price. We do add a premium to the price for pick up and preparation for shipping.
We do not provide tracking numbers for local deliveries, but do provide one in the order details found in the customer portal.
Check to see if your favorite auction house is one of our regulars.
Suggest your favorite auction house and we will add it to our list.