Life gets easy when you can scan a barcode or take an image and have a Lot created in seconds.
Use it with or without AuctionPro to better manage your auction.
What are you waiting for?
Reach out to us at coffee@pkgplace.com and ask Sam or Warren for more information on ScanPro
Let us help you set up a delivery service for most items. We will pick up the item, pack, and ship to your customers. No fuss or customer headaches, the customers book through our software and you don’t need to do a thing once we pick up the items.
Working we 3rd party companies like USPS and UPS, we ensure packages can be delivered in Canada and the US.
NEW – pkgPlace helps your customers schedule a time to pick up of their items from your facility and NOW ours. And of course, we still deliver to the customer’s door.
If you do not want to use our free scheduler for customers to schedule a pick up at your warehouse, then use the following information in the winning bid notification email that is sent to your customers.
To request a delivery or to pick up your items at a pkgPlace pick up depot, visit https://app.pkgplace.com/customer.
Don’t forget to include it in the bottom of your invoice.
If you wish to use our complimentary scheduler to organize pick ups from your warehouse with the pkgPlace delivery and depot services then add the following to your winning bid notification email. Make sure you edit it to add your auction in the link.
To schedule a pickup at our warehouse or request a delivery from pkgPlace (which includes using the pkgPlace pickup depot), visit https://app.pkgplace.com/ah/<enter your action name as it is in pkgPlace>.
Lead
Delivery or pick up depot with pkgPlace.
Description
Request a pick up at a pkgPlace depot or enjoy delivery to your door with www.pkgplace.com.
Add the images below to improve your lots.
Include this banner on your website and hyperlink to www.pkgplace.com to make life easier for your customers.
It is the responsibility of the bidder to sign up for delivery with pkgPlace directly and to understand their terms and conditions prior to requesting the delivery.
We don’t release the items for delivery until the items have been paid for in full.
We are not responsible for any items after it is released from the warehouse to pkgPlace.
Payment is made directly to pkgPlace.
Many of the questions about pricing, term and conditions, etc. can be found on our knowledge base. To make your life easier, please feel free to refer your customers to our website or to our knowledge base – https://pkgplace.helpscoutdocs.com/
January 2026
We launched our first pick up depot in Mississauga. Using pick up saves the customer about 40% on their delivery costs.
Recently launched, the response has been amazing. We are extending this out to all auctions in the next few weeks.
February 2026
We launched our online knowledge base and live chat and updated our FAQs. This should help customers immediately find answers to the common questions. We also hope to free up some time for our customer care team to focus on other items.
We have made some adjustments to our toll free number to create tickets for each incoming call for those that are unable to use email.
There can be confusion as to which items we have picked up.
pkgPlace now scans all of the labelled boxes picked up from the auctions. We provide every auction with complimentary access to our software to print labels and track each box all the way back to our warehouse. Auctions can also track missing boxes in the Missing Boxes tab.
Using these barcodes, customers can track the items from the auction to their doorstep.
We have insurance. If the box is not selected at the time of making a request, we will not insure the items.
Similar to other large carriers, we have a standard $100 insurance coverage on missing and eligible damaged items. For any additional insurance coverage, we have added a check box on our delivery request form.
There are many items that we do not insure and are sent at ‘shipper’s risk’. Fragile, antiques, items without original packaging, TV’s and other monitors are just a few.
Launching your auction startup comes with risks, and early costs matter. We understand. With our experience across numerous auction businesses, we offer practical guidance to help you avoid costly mistakes and build a sustainable foundation, without breaking the bank. Let’s navigate those early challenges together and set your auction up for success.
Our cataloging app (in beta) streamlines auction listing by providing descriptions, images, MSRP, along with barcode integration, enabling faster and more efficient posting.
We help online auctions streamline warehouse operations, managing inventory from arrival to customer delivery with software, picking slips, a customer app, and more.
As your first line of contact, we expertly manage customer issues, freeing your team to focus on current and upcoming auctions.
It all started with a guy asking to have some stuff picked up at an auction. The rest is history.
Leading our customer care team has not been easy. Nayab and her team continue to implement the tools to help our customers along the way.
And my life changed forever! Reminded me how to laugh again.
As things exploded, were able to launch our first version of AuctionPro software for complete auction warehouse management.
It did not take long to outgrow our second warehouse. We thought it was huge when we moved here in May 2024. Yikes!!
Online chat and web accessible knowledge helps answer many questions in real time.
Barcode all boxes for accurate reporting.
Numerous software updates.
