Frequently Asked Questions
We are learning together. Please feel free to ask us your question if the answer cannot be found here.
We are learning together. Please feel free to ask us your question if the answer cannot be found here.
Over time, we plan to add in guides to make using our app easier. Your feedback is welcomed.
Why wait in line at an auction house or spend time in traffic. Some auction houses do not even offer delivery. What is your time worth, what is the gas worth?
Why wait in line at an auction house or spend time in traffic? Some auction houses do not even offer shipping. pkgPlace picks up and saves you time and gas money.
Usually within 5 days after we pick up your items for local deliveries and about a week or two if we are delivering outside our local footprint.
Usually afternoons and evenings until 9:00. Weekends are common. So the short answer is anytime up until bedtime.
We leave it at the door. Other arrangements have been made in the past. We usually notify customers on the day of delivery and upon delivery of the items
We try to get your items to you in a timely manner, but this is not always possible. There are multiple causes for delay.
If your items are being shipped via third-party (i.e. UPS), we need to properly pack your items for the third-party shipper and then get an accurate shipping rate to invoice you. All this takes time.
In most situations, customers are purchasing returned merchandise. This means these items are handled numerous times along the way. Although some auctions do test items, it is impossible to properly test all. Due to these complications and with the limited original packaging, we are no longer offering insurance on these items. These items are shipped at shipper’s risk. Please visit our terms and conditions for more information on this. http://pkgplace.com/privacy-policy/#terms
Payment is due upon receipt. Any item(s) associated with an unpaid invoice will be considered abandoned if full payment is not received within seven (7) calendar days of the invoice date.
The amount of any loss or damage for which pkgPlace may be liable, whether or not the loss or damage result from negligence, gross negligence or a failure to perform the contract, shall not exceed the lesser of CDN$100 or the value of the items, unless a value (for pkgPlace liability purposes) is agreed upon, in writing by pkgPlace and the shipper. We suggest you select ‘Insurance’ when booking your delivery.
If you have authorization from an auction to return an item, please visit our knowledge base for more details on how the process works. Please ensure you attach an email authorization to the request instead of the original invoice.
It makes sense. Instead of multiple different customer pickups, they deal with pkgPlace. It is faster and easier. They just wheel our pallet of goods to the loading dock and we do the rest. For shipping, they do not want additional chargebacks, customers looking for items, shipping companies and the costs of materials and people to pack and ship the items.
We work with auction houses that want the best for the customers. Usually our customers let us know of the new locations.
Most. Even when the auction offers shipping, we will still pick up there the customers. A few auction houses have chosen to not permit us to pick up at their locations for various reasons. For a list of the auction houses we pick up at, please create your account and have a look at our drop-down list.
From London to Ottawa. This includes the GTA and along the 401 and hwy 7 to Ottawa. Deliveries outside the footprint are handled by companies like FedEx, UPS, USPS, and Canada Post.
No, the account is free to create.
Most things that fit inside of an SUV or similar delivery vehicle. This includes sofas and furniture, appliances, and other big items. However, we are not a moving company and only delivery to your doorstep.
People and other living things, illegal things, dangerous things, and anything else that we don’t want to. We may pick up your pizza, but we may not deliver it.
Please note that the charges you’re seeing are brokerage and government fees applied by UPS. These are not fees imposed by us, and unfortunately, we have no control over them.
Due to new tariff regulations, especially on products made in China, many items are no longer duty-free. These policies are set by your country’s customs authority, and we recommend staying updated on applicable import duties and taxes through official government sources.
We understand this can be frustrating, but it’s part of the import process and applies to all packages entering the country under these conditions.
In most situations, customers are purchasing returned merchandise. This means these items are handled numerous times along the way. Although some auctions do test items, it is impossible to properly test all. Due to these complications and with the limited original packaging, we are no longer offering insurance on these items. These items are shipped at shipper’s risk. Please visit our terms and conditions for more information on this. http://pkgplace.com/privacy-policy/#terms
Payment is due upon receipt. Any item(s) associated with an unpaid invoice will be considered abandoned if full payment is not received within seven (7) calendar days of the invoice date.